Tips for Identifying Your Car Finance Lender

Knowing who your car finance lender was is a crucial piece of information when starting a mis-selling claim. If you're unsure, here are some tips to help you identify them:

Where to Look:

• Finance Agreement Documents: This is the primary source. The lender's name will be clearly stated on the agreement. Look for paperwork from when you bought the car.
• Bank Statements: Check your bank statements from around the time you were making monthly payments. The direct debit or payment reference should indicate the lender's name.
• Welcome Pack or Letters: You may have received a welcome pack or correspondence from the lender when the agreement started.
• Car Dealership: If you remember the dealership where you bought the car, they might have records, although this can be less reliable for older agreements.
• Credit Report: Your credit report often lists active and past credit agreements, including the lender's name. You can access your credit report for free from services like Experian, Equifax, or TransUnion.

What if I Still Can't Find It?

If you've tried these methods and still can't identify your lender, don't worry. When you use our Claim Checker, provide as much information as you can (like the car registration and approximate date of purchase). Our team has experience in helping clients locate this information as part of the claims investigation process.

Remember, the more information you can provide upfront, the smoother the initial assessment of your potential claim will be.